Ace of Bricks is dedicated to customer service. If you have any issues with your order or questions about an item please do not hesitate to contact us through the eBay message system. We offer a 30-day, no-questions-asked return policy. If you are unhappy with an order, please let us know and we will make it right! While our products are 100% genuine, we do not buy directly from the brands we are selling. We source our products from all over the globe, including but not limited to: collectors, distributors, authorized resellers and unauthorized resellers. Any product we sell not purchased directly from a brand or authorized reseller of said brand will be listed as "used-pre-owned". We will use terms like "Sealed", "Damaged" or "Loose - No Packaging" to describe the condition of the manufac.